Booking Instructions

APPOINTMENTS ARE BY PHONE. THIS PROGRAM IS FULLY REMOTE.

Please read all the instructions on this page before joining the program. Failure to read these instructions might result in additional fees and canceled appointments without a refund. Click to learn more…

When people do not follow instructions, they create problems for themselves; not getting appointments they should be entitled to, and paying non-refundable fees they should not have to pay. They also create problems for other customers, making it more difficult for them to use the system properly. They also create problems for the company that handles the appointment booking software.

Acceptable Form of Payment

Use a credit card. Do not use a debit card. Make sure the credit card you use will not be declined. Otherwise, your membership will be automatically terminated.

Missing Your Appointment

You do not get a refund for missing an appointment. If you see you cannot keep an appointment, you will not get refunded, but you still must cancel or reschedule the appointment. To cancel or reschedule an appointment, click on the "Reschedule/Cancel Appointment" button in the appointment confirmation email you received when you booked your appointment. You must cancel or reschedule the appointment at least 12 hours in advance. When you cancel an appointment, you do not get a refund. Canceling just takes away your obligation to show up.

Yossi Muller Diet Program

The program begins with a 45-minute initial consultation phone call and continues with weekly 10-minute follow-up appointments by phone for as long as you are on the program. Appointments take place Sunday through Friday. Initial consultations take place during the evenings and follow-ups during the day. Those who want to join the program should purchase a membership. A membership saves you a lot of money and has other benefits. When you purchase a membership, you pay for four weeks at a time, which entitles you to four appointments, one per week. Your credit card will be charged when you sign up, and every month forward until you cancel.

All appointments are by phone only, NOT in-person or by Zoom.

First Time Booking

If you are a new client, purchase an initial consultation appointment. To schedule an initial consultation, choose a day and time, click "Select and continue," and book the appointment.

Also, purchase a "Membership of Weekly Follow-Ups."

(If you are an old client and already had an initial, you might not need a new initial. If several months have elapsed from your last appointment, you are probably better off getting a new initial).

After Buying a Membership

Schedule your weekly follow-up appointments immediately when prompted to do so on the website after buying your membership. Alternatively, follow-ups can be scheduled by clicking on the "Schedule" button in any membership-related email you received. The first follow-up appointment should take place about a week after the initial.

How to Schedule Follow-Up Appointments

Find a slot that is open the same day and time every week, and book four appointments.

Click the green "Schedule Appointments" button in your email or click "BOOK APPOINTMENTS” when prompted on the website. (This option only works if done right after purchasing your membership.)
On the next page, click "BOOK."
Find a slot that is available for all four weeks. Look ahead in the calendar to make sure your chosen day and time is available each week. If not, choose a different slot.
Select the day and time for your appointments.
From the dropdown, choose “Select and make recurring.”
Change "TIMES TO REPEAT" from 8 to 4.
Click "SEE AVAILABILITY" in the top right corner.
Click "ADD APPOINTMENTS".
Click on the button below "CONTINUE".
Fill out your information, check the boxes, and click on the button at the bottom: "CONTINUE".
Scroll down and click "CONFIRM".

Rescheduling

To reschedule an appointment, click on the "Reschedule Appointment" button in the appointment confirmation email you got when you scheduled your appointment. Appointments must be rescheduled at least 12 hours in advance. Rescheduling an appointment is only permitted within seven days of the appointment - you may not reschedule more than seven days in advance.

Managing Your Account

To see when your credit card is due to be charged next, or to change your credit card information, click on the "See when I am being charged next/Change my credit card information" buttons in any membership-related email you received. To see how many appointment credits you have left, click on the "Schedule Appointments" button in any membership-related email you received.

Canceling Your Membership

You may cancel your membership at any time by clicking on the "Cancel Membership" button in any membership-related email you received. Then click the “Cancel” button in the top right corner. (To find membership-related emails, it may help to search your inbox for “successful payment” or "product order"). When canceled, you will still be entitled to whatever appointments you have left. You just won't be given a new set of four appointments the next month. A membership doesn't end until you cancel it.

Please do not proceed to the next page unless you understand the instructions. Failure to understand and fully adhere to these instructions might result in additional fees and canceled appointments without a refund.

Click Here to Book Appointments

Our policy is to accept only credit cards; not debit cards. (We’ve established this policy because debit cards are more likely to get declined due to insufficient funds).

Success in the program comes from having a membership. (Having a membership makes appointments more affordable and also allows the client to set up weekly appointments). With memberships, the card on file gets charged every four weeks. Debit cards have a tendency to get declined due to insufficient funds.

When payment gets declined, the membership gets canceled even when you did not intend to cancel it. When a membership gets canceled...

You may need to purchase a membership again which requires another setup fee.
You need to go through the process of scheduling your appointments all over again.
You might have lost your slot permanently if someone took it between the time your card was declined and your purchase of a new membership.
There might not be any new slots available if people took them between the time your card was declined and your purchase of a new membership.
A declined payment also causes more work on our end.

There no refunds for missed appointments. This encourages serious commitment to the program. If you cannot show up, you must cancel or reschedule at least 12 hours in advance. There are no refunds for canceled appointments. Canceling an appointment just takes away your obligation to show up.

A membership saves you money. A non-member pays $260 for four weekly follow-ups ($65 times 4). A member pays only $199 for four weekly follow-ups (plus a one-time $40 set up fee).

If the price of appointments go up, the price of membership might go up as well, but there will still be a similar discount.

Aside from saving money, membership offers other benefits:

Our system works to ensure that you don't lose your slot
The ability to set up weekly appointments
"Text" support - the option to text Yossi any diet related question
Access to the "members only" section of the website

There will be some membership payment periods where you get fewer than four appointments due to holiday office closings and client cancellations. (Despite this, a membership is well worth it).

On the appointment booking page, you will see the option of purchasing a membership.

If you are a new client, purchase an initial consultation appointment and a membership that includes recurring weekly follow-ups. If you are an old client and already had an initial, you can decide whether or not a new initial consultation is appropriate. If you feel you do not need an initial consultation, just purchase a membership of weekly follow-ups. (If it has been a while since you were last seen, and you reverted back to your old eating habits, you probably need a new initial).

When you click on an appointment type, a calendar will display. Any day in black has an available slot. Any day in gray does not have an available slot. (If you find that all the days are in gray, there are no appointments available). Book your four appointments immediately after buying the membership so no one takes your slot. Weekly follow-ups should begin about a week after the initial consultation.

When scheduling recurring weekly follow-ups, If any of the appointment dates you selected are crossed out, this means someone else has that slot, or the office is closed that day. For each week that is crossed out, you will be given back an appointment credit to your account. For a week that is crossed out, you may schedule a different day and time slot for that week, but only once that week comes. Other than recurring, do not schedule appointments more than a week in advance.

When you reschedule an appointment, only that appointment changes. Any future appointments you have scheduled will remain the same. If you want to change your future appointments as well, change each appointment separately.

You get an email entitled "Successful payment for Membership" when you originally sign up for a membership, and again every month forward until you cancel. On the bottom of the email are green buttons that say "See when I am being charged next/Change my credit card information." Clicking on those buttons will take you to a page where you can:

see when your credit card is due to be charged next
change your credit card information

You cannot cancel a membership from this website. This website just provides instructions for how to cancel. The only way to cancel is from a specific email you received.

A membership doesn't end until you cancel it.

Only cancel a membership if you are sure you want to stop. Once you cancel, it may be difficult or even impossible to restart. Restarting presents the following issues:

All the slots may be taken.
There may be some slots available, but none of the slots work for you.
There is a setup fee.