When people do not follow instructions, they create problems for themselves; not getting appointments they should be entitled to, and paying non-refundable fees they should not have to pay. They also create problems for other customers, making it more difficult for them to use the system properly. They also create problems for the company that handles the appointment booking software.
Use a credit card. Do not use a debit card. Make sure the credit card you use will not be declined. Otherwise, your membership will be automatically terminated.
You do not get a refund for missing an appointment. If you see you cannot keep an appointment, you will not get refunded, but you still must cancel or reschedule the appointment. To cancel or reschedule an appointment, click on the "Reschedule/Cancel Appointment" button in the appointment confirmation email you received when you booked your appointment. You must cancel or reschedule the appointment 12 hours in advance for follow-ups, 24 hours for initials. When you cancel an appointment, you do not get a refund. Canceling just takes away your obligation to show up.
The program begins with a 45-minute initial consultation and continues with weekly 10-minute follow-up appointments for as long as you are on the program. You can choose whether you want your appointments to take place in person or by phone. We are open Sunday through Friday. Initial consultations take place during the evenings and follow-ups during the day. Those who want to join the program should purchase a membership. A membership saves you a lot of money and has other benefits. When you purchase a membership, you pay for four weeks at a time, which entitles you to four appointments, one per week. Your credit card will be charged when you sign up, and every month forward until you cancel.
If you are a new client, purchase an initial consultation appointment. Also, purchase a membership that entitles you to recurring weekly follow-up appointments. If you are an old client and already had an initial, you might not need a new initial. (If several months have elapsed from when you were last seen, you are probably better off getting a new initial).
Before buying a membership, check to see if we have follow-up appointments available. (If we are fully booked, you won't be able to get appointments). Schedule your appointments immediately after buying the membership. Weekly follow-ups should begin about a week after the initial. If you are not scheduling an initial, you may schedule follow-ups to take place right away.
When scheduling an initial consultation, choose a day and time, select "continue," and book the appointment. When scheduling follow-ups, find a slot that is open the same day and time every week, and book four appointments.
- Find a slot that is available for all four weeks. Look ahead in the calendar to see if the slot you chose is available for upcoming weeks as well. If not, choose a different slot.
- Select a day and time for your appointments.
- Select "recurring" (do not select "continue").
- Click on the button below "Add Recurring Times."
You can schedule follow-ups when prompted to do so after buying a membership, or by clicking on the "Schedule" button in any membership-related email you received.
To reschedule an appointment, click on the "Reschedule Appointment" button in the appointment confirmation email you got when you scheduled your appointment. Initial consultations must be rescheduled at least 24 hours in advance, follow-ups at least 12 hours in advance. Rescheduling an appointment is only permitted within seven days of the appointment - you may not reschedule more than seven days in advance.
To see when your credit card is due to be charged next, or to change your credit card information, click on the "See when I am being charged next/Change my credit card information" buttons in any membership-related email you received. To see how many appointment credits you have left, click on the "Schedule Appointments" button in any membership-related email you received.
You may cancel your membership at any time by clicking on the "Cancel Membership" button in any membership-related email you received. Then click the “CANCEL MY MEMBERSHIP” button in the top right corner. (To find membership-related emails, it may help to search your inbox for “successful payment” or "product order"). When canceled, you will still be entitled to whatever appointments you have left. You just won't be given a new set of four appointments the next month. A membership doesn't end until you cancel it.
Do not proceed to the next page unless you understand the instructions. Failure to understand and fully adhere to these instructions will likely result in additional fees, canceled appointments without a refund, canceled memberships without a refund, and possibly being banned from the program for life.