Missing Your Appointment
You do not get a refund for missing an appointment. If you see you cannot keep an appointment, you will not get refunded, but you still must cancel or reschedule the appointment. You must cancel or reschedule the appointment 12 hours in advance for follow-ups, 24 hours for initials. When you cancel an appointment, you do not get a refund. Canceling just takes away your obligation to show up.
There no refunds for missed appointments. This encourages serious commitment to the program. If you cannot show up, you must cancel or reschedule at least 12 hours in advance. There are no refunds for canceled appointments. Canceling an appointment just takes away your obligation to show up.